Effective Date: January 1, 2026
Welcome to ProMed Medical Supplies (“ProMed,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our services.
1. Use of Services
By using our website and services, you agree to:
Provide accurate and complete information
Use our services only for lawful purposes
Not misuse, disrupt, or interfere with our systems
Not attempt unauthorized access to our data or systems
You must be at least 18 years old or have consent from a legal guardian to use our services.
2. Medical Disclaimer
ProMed provides durable medical equipment and supplies. We are not a medical provider and do not offer medical advice, diagnosis, or treatment.
All products require proper use as directed by your healthcare provider
Always consult your physician before using any medical equipment
Any information on our website is for informational purposes only
3. Prescriptions & Eligibility
Certain products require a valid prescription from a licensed healthcare provider.
By using our services, you agree that:
You will provide valid and accurate prescriptions when required
You authorize us to contact your healthcare provider if necessary
You understand that eligibility depends on medical necessity and insurance approval
4. Insurance & Billing
ProMed works with many insurance providers.
Coverage is subject to your specific insurance plan
We will verify benefits, but coverage is not guaranteed
You are responsible for any co-pays, deductibles, or non-covered items
You authorize ProMed to bill your insurance on your behalf
Failure to provide accurate insurance information may result in delays or additional charges.
5. Orders & Delivery
Orders are processed after verification of prescription and insurance (if applicable)
Delivery timelines may vary, but we aim to deliver within 24–48 hours when possible
Delivery availability may depend on location and product type
You are responsible for providing accurate shipping information.
6. Returns & Exchanges
Due to the nature of medical products:
Some items may not be eligible for return due to hygiene regulations
Returns or exchanges may be accepted for defective or incorrect items
Requests must be made within a reasonable timeframe after delivery
Please contact our support team for assistance with returns.
7. User Communications
By providing your contact information, you consent to receive:
Service-related calls, emails, and SMS messages
Updates regarding orders, prescriptions, and delivery
You may opt out of marketing communications at any time, but service-related messages may still be sent.
8. Privacy
Your use of our services is also governed by our Privacy Policy. We are committed to protecting your personal and health information in compliance with applicable laws, including HIPAA.
9. Intellectual Property
All content on our website, including:
Text
Graphics
Logos
Images
Design
is the property of ProMed and is protected by intellectual property laws.
You may not copy, reproduce, or distribute any content without our written permission.
10. Limitation of Liability
To the fullest extent permitted by law:
ProMed shall not be liable for any indirect, incidental, or consequential damages arising from:
Use or misuse of our products
Delays in delivery
Insurance coverage decisions
Inaccurate information provided by users
All products are provided “as is” without warranties except as required by law.
11. Indemnification
You agree to indemnify and hold harmless ProMed, its employees, and affiliates from any claims, damages, or liabilities resulting from:
Your misuse of products
Violation of these Terms
Inaccurate or incomplete information you provide
12. Service Availability
We reserve the right to:
Modify or discontinue services at any time
Update product offerings
Restrict access to certain features
We are not liable for interruptions or downtime.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the United States and the state in which ProMed operates, without regard to conflict of law principles.
14. Changes to Terms
We may update these Terms at any time. Changes will be posted on this page with an updated effective date.
Continued use of our services after changes means you accept the updated Terms.
15. Contact Information
If you have any questions about these Terms, please contact us:
ProMed Medical Supplies
Website: www.promed.com
Phone: (818) 907-7777
Email: [email protected]