Privacy Policy
Effective Date: January 1, 2026
ProMed Medical Supplies (“ProMed,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
Full name
Phone number
Email address
Mailing address
Date of birth
B. Health Information (Protected Health Information – PHI)
Medical conditions
Prescriptions from healthcare providers
Medical equipment needs
Insurance and billing information
C. Technical Information
IP address
Browser type
Device information
Pages visited and interaction data
D. Communication Data
Messages sent through forms, chat, SMS, or email
Customer support inquiries
Call recordings (if applicable)
2. How We Use Your Information
We use your information to:
Provide and deliver medical equipment and supplies
Process prescriptions and verify eligibility
Verify insurance coverage and process claims
Communicate with you regarding your orders or inquiries
Provide customer support
Improve our website and services
Send important updates, reminders, or service notifications
Comply with legal and regulatory requirements
3. HIPAA Compliance
ProMed complies with the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) collected is handled in accordance with federal privacy and security regulations.
We implement administrative, technical, and physical safeguards to protect your PHI from unauthorized access, disclosure, or misuse.
4. How We Share Your Information
We may share your information with:
Healthcare Providers – to process prescriptions and coordinate care
Insurance Companies – to verify coverage and submit claims
Service Providers – for delivery, billing, IT services, and customer support
Legal Authorities – when required by law or to protect our rights
We do not sell your personal or medical information.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enhance user experience
Analyze website traffic
Improve functionality
You can control cookie settings through your browser preferences.
6. Data Security
We take appropriate security measures to protect your information, including:
Secure servers and encryption
Access controls and authentication
Regular monitoring and system updates
However, no method of transmission over the internet is 100% secure.
7. Your Privacy Rights
Depending on your location, you may have the right to:
Access your personal information
Request corrections
Request deletion (subject to legal obligations)
Restrict or object to certain processing
Receive a copy of your data
To exercise your rights, contact us using the information below.
8. SMS & Communication Consent
By providing your phone number, you consent to receive:
Service-related messages
Appointment reminders
Order updates
Message and data rates may apply. You may opt out at any time by replying “STOP.”
9. Data Retention
We retain your information for as long as necessary to:
Provide services
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
ProMed Medical Supplies
Website: www.promed.com
Phone: (818) 907-7777
Email: [email protected]
